Shipping Policy

Shipping Methods

To ensure timely delivery, SignageBuzz utilizes reliable carriers like UPS, FedEx, DHL, or trusted third-party couriers. Please note that a physical street address is required for all orders, as we cannot deliver to P.O. Boxes. Additionally, keep in mind that production lead time does not include the delivery timeframe.

Time Critical Orders

To ensure timely delivery for orders with specific event dates, please provide them during checkout. Include your desired in-hand date in the order notes section. Custom orders with artwork may require expedited shipping to meet deadlines. Our customer service team will inform you of any additional shipping charges before modifying your order, and no charges will be applied without your explicit approval. SignageBuzz reserves the right to select the most suitable carrier for your order.

Shipping Damage

In case your product arrives damaged during shipping, it's considered a non-warranty issue. Please report any such damage to our customer service department within 3 business days of receipt. We may request photos of the damaged packaging or product to document the claim. To ensure a smooth resolution, sign for the package as "damaged" upon delivery. If mishandling by the carrier caused the damage, your shipment is insured, and we'll work to expedite your claim. While we'll do our best to assist you, please note that expedited shipping charges for replacements or repairs are not automatically covered.

Missing Parts

To ensure accurate delivery, please carefully check your order against the packing list upon receipt. You have a five (5) business day grace period after receiving your shipment to report any missing items. If you discover any discrepancies, such as incorrect items or missing parts, don't hesitate to contact our customer service department for prompt assistance.

Carrier Delays

SignageBuzz prioritizes quality and efficiency in both production and order fulfillment. We work hard to get your signs manufactured and shipped out quickly. It's important to remember, however, that once your order leaves our facility, the delivery timeline is in the hands of the carrier. Unfortunately, SignageBuzz cannot be held responsible for missed event dates due to carrier delays.

Return Policy

We kindly ask that customers cover the return shipping costs. A 20% restocking fee may apply. To ensure a smooth return process, please return your items within 10 business days of the original shipment date. Please note that SignageBuzz cannot accept returns for used products, custom-made items, or graphic prints.

Order Cancellation

We charge a 20% fee for any order cancellation. If you cancel custom-manufactured or printed graphics, you will be responsible for the costs associated with the work completed up to that point, such as labor, materials, and custom graphic prints.

To cancel an order, a 20% cancellation fee will apply. Please note that cancellation of custom-made or printed graphics will result in charges for any work already completed, including labor, materials, and custom graphic prints.